Wall & Macnab Ltd t/a ‘Simon Wall Survey & Valuation’, ‘Stephanie Macnab Estate Agents’ and ‘Simon Wall Commercial’. Simon Wall Survey & Valuation’, ‘Stephanie Macnab Estate Agents’ and ‘Simon Wall Commercial’ are the trading names of Wall & Macnab Ltd a company (07181077), registered at 5 Engine Lane, Great Altcar L37 5AH; and is the Information Commissioners Office (ICO) registered data controller (registration ref: Z2652554). The data protection officer is Simon Wall.
Third party companies referring clients to us are not covered by this policy and consequently we encourage you to read the Privacy Statements of these third parties.
Personal information is information, or any combination of separate pieces of information, that could be used to identify you.
Information securityWall & Macnab Ltd is committed to protecting the privacy of our users and protecting their personal information, and supports the Data Protection Act in spirit and word. We have implemented any necessary technical, administrative and physical procedures designed to protect personal information from loss, misuse or alteration.
The personal information we collect from you is only that which is required by us to provide you with the information, products and/or services you have requested. When you submit your personal details to us as described below you will be deemed to consent to its use by us in the ways indicated below.
Personal information – what is collected and how?We collect information directly from you when you contact us by telephone, letter or email, including name, email address, postal address and telephone number (landline and/or mobile) if you request to be added to our mailing lists for appropriate newsletters.
If we are instructed to act on your behalf we may also request further details, such as your date of birth, bank payment information, SBI number, VAT number etc. If we are instructed to sell or let property to you or on your behalf, we may in addition request copies of passports and other official documentation to fulfil Anti-Money Laundering requirements.We may also obtain information about you from other sources, including publicly available sources, such as the Land Registry, Electoral Register, online telephone directories, social media platforms or referral agents.
Personal information – why is it collected?The information collected is required for several reasons including: i) to allow us to contact you to provide the service requested, ii) to customise the content of our website to meet your specific needs. iii) to make you aware of additional products and services that you may find of interest, iv) to provide newsletters or Fact Sheets, which we believe to be relevant and of interest to you; v) to advise you of property that may be of interest, based on your location or information you have provided; vi) to carry out AML procedures as required, or vii) to contact you regarding website updates and enhancements.
Personal information – how will it be used?We use your personal information as defined in the Data Protection Act 1998 (“Information”) in accordance with all relevant data protection legislation including the Data Protection Act 1998. We will also ensure all our data protection procedures are fully compliant with the procedures set out in the EU General Data Protection Regulations (GDPR) which come into force on 25th May 2018. Please see the clause below entitled “use of information” for more specific details.By using our website (“Website”) you accept the terms of this Data Protection Statement.
Personal information – who will it be shared with?We will not share your data with anyone for marketing purposes. However there are occasions when it must be shared such as:when we have received your instructions to pass the sale of your property to another agent.credit reference agencies, debt collection and tracing agencies.to protect, defend or exercise the rights and property of Wall & Macnab Ltd (including enforcing our Terms and Conditions).when required by law and/or government or regulatory authorities.to appropriate third party companies who assist us in delivering appropriate information (such as a mailing house who handles our leaflet distribution or Mailchimp or similar, the e-newsletter distribution platform), in order for us to carry out our legitimate interests.
Personal information – what will be the effect of this on individuals concerned?By processing your data, Wall & Macnab Ltd will send you occasional newsletters by email or post, and otherwise may contact you to notify you of property for sale or to let close to your location.
Individuals’ rights under GDPRThe GDPR creates some new rights for individuals, and strengthens some of the rights that currently exist. An individual’s rights under GDPR are: The right to be informed The right of access The right of rectification The right to erasure The right to restrict processing The right to data portability The right to object Rights in relation to automated decision making and profiling
The right to be informedThis obligates the data controller’s need to provide at your request “fair processing information”, typically through a privacy notice such as this, in order to provide transparency over how Townsend Chartered Surveyors’ uses personal data.
The right of rectificationYou have the right to have your personal data corrected if it is inaccurate or incomplete. If Townsend Chartered Surveyors has disclosed your personal data to third parties, we must then inform them of the rectification where possible, and inform you about the third parties to whom your data has been disclosed, if appropriate.
The right to erasureThis is known as the “right to be forgotten”, and the principle underpinning this right is to enable an individual to request the deletion or removal of personal data where there is no compelling reason for its continuing processing. Some requests however can be refused for specific reasons as set out on the ICO.org.uk website. We may also have to retain some basic details to ensure we do not start processing your data again, should it be provided to us through a purchase of data.
The right to restrict processingYou have the right to “block” or suppress processing of personal data, i.e. request not to be contacted for marketing or information dispersal. In this case your data would be retained to ensure that the restriction is respected in future.
The right to data portabilityThis right allows individuals to obtain and reuse their personal data for their own purposes across different services, i.e. to move, copy or transfer personal data from one IT environment to another in a safe and secure way (an example would be a bank allowing you to access your personal online banking data and then upload it to a price comparison website to compare and identify your best value banking options).
The right to objectIndividuals have a right to object (on “grounds relating to his or her particular situation”) to: processing of their data based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);direct marketing (including profiling); andprocessing for purposes of scientific/historical research and statistics. If you wish to discuss/request any of the above rights, please email the Data Protection officer on firstname.lastname@example.org
How can you access the personal information we hold about you?If you would like to see the data we hold about you, you can submit a subject access request by emailing email@example.com. As long as your request is not manifestly unfounded or excessive, we will provide you with this information free of charge, within 30 days of receipt of your written request. However we reserve the right to make a charge if providing this data requires we retrieve data from backups or storage facilities. We may request proof of identity before we release the data to you.
Use of informationWe use the information we collect to provide you information about our products, offers and services, to deliver to you advertisements, offers or other content tailored to your interests, and to conduct other Wall & Macnab Ltd business operations. The following are examples of how we may use the information we collect:Provide the services requestedAnswer your questions or respond to your requests.Develop new products and services.Process payment for purchases or other services.Protect against or identify possible fraudulent transactions.Send you email and/or postal messages with information about Wall & Macnab Ltd services and other content we think may be of interest to you.Allow you to participate in social sharing on our websites.Analyse the use of, and develop, our products, services and marketing.Enforce our Terms and Conditions and otherwise manage our business.
Wall & Macnab Ltd will only process your information in pursuance of our legitimate interest if we receive any requests related to, for example, a product or service, a call-back, or specific marketing materials; we will use your personal information to fulfil your request. Where we need to manage your account and protect you against or identify possible fraudulent transactions, we will do so in accordance with our legal obligation placed on us under law. We will seek consent from you if we need to process your data for solely identified purposes. To ensure meaningful consent is obtained from you, Wall & Macnab Ltd will provide you with reasonable notice ensuring that your consent is provided on an informed basis.